Refund Policy for Savr.pro

Last Updated: 2025/01/23

Thank you for choosing Savr.pro. This Refund Policy applies exclusively to subscription purchases processed through our Merchant of Record, Paddle.com Market Ltd. ("Paddle").

1. Subscription Refunds

14-Day Refund Window: Pro-rated refunds for unused days if canceled within 14 days of initial purchase or renewal
EU/UK Consumers: Legal right to full refund within 14 days unless service was actively used during trial period
Non-Refundable: Partial months with active usage

2. How to Request a Refund

Cancel subscription via your Account Dashboard
Contact Paddle directly:
• Email: support@paddle.com
• Support Portal: paddle.com/support
Provide transaction ID and last 4 digits of payment card

Note: Savr.pro cannot process refunds directly - all requests must go through Paddle

3. Processing Timeline

Paddle review: 5-10 business days
Bank processing: 3-5 additional business days
Non-refundable: Currency conversion fees

4. Strict Conditions

No refunds if service was used greater than 50% during billing period
Account suspension for chargeback attempts
Maximum 2 refund requests per 12-month period

5. Legal Compliance

• Governed by Paddle's Checkout Buyer Terms

• EU Directive 2011/83/EU: 14-day withdrawal right

• Contact Savr.pro: support@savr.pro for subscription questions